DELIVERY, RETURNS & EXCHANGES
Please allow up to 7 working days for delivery.
Orders will be delivered via courier or Australia Post and will require a signature.
Orders maybe collected from one of our locations nearest to you. Simply choose our Click & Collection button upon checkout
Shipping is free with all orders over $100.
Orders under $100 will be charged a $10 shipping fee.
Orders over $1000 are only available to be picked up in person from our store.
Simply show your online receipt (this was emailed to you when you placed your order online), the credit card used for your purchase, and a form of photo ID.
If your order is on backorder, you will be contacted via email with details of your backorder item. Items on backorder make take longer than 7 working days.
During the busy SALE period, we will do everything we can to dispatch your order so that is it received within 7 working days however orders may be delayed due to high volume of orders.
Public Holidays or severe weather conditions may slow the delivery time frame, all things out of our control.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please call us 07 5477 0561, 9am – 5.00pm Monday to Friday so that we may assist you.
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery. Alternatively, you can track your order here.
Returns will be accepted on any faulty merchandise returned to our store or online within 14 days.
You can also return or exchange any non-faulty full price item that is unworn, in original condition and packaging to our store within 14 days of delivery. However due to heath regulations, earrings are not able to be returned unless faulty.
We are unable to offer returns on sale items unless faulty.
Freight costs are non-refundable.
Products returned for repair , replacement or refund due to customers changing their mind, is not a valid claim under the Consumer Guarantees Act, and therefore a repair, replacement or refund it is at the discretion of the store.
HOW TO RETURN OR EXCHANGE AN ITEM INSTORE
Simply show your online receipt (this was emailed to you when you placed your order online) and the credit card used for your purchase at our store within 14 days of delivery, where our store staff will be happy to assist you.
If you would like to exchange your item, please call ahead to confirm that the item is available.
Orders are refunded to the original credit card used. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo ID must be presented.
Simply complete the returns form enclosed with your order and send it back to us with the item(s) you wish to return within 14 days of delivery.
If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed.
If you are returning or exchanging a faulty, damaged on delivery or incorrect item sent by To Hold & To Have we will pay for the packaging and postage costs. However we are unable to offer free delivery for ‘change of mind’ returns or exchanges.
Please note we take extreme care in delivering your parcel we ask for the same care to be taken when returning and item to us. Please ensure any item returned is sent back in the original boxing along with all guarantees and warranty paper work that may accompany your item. If this process is not followed through it may slow the time frame on your refund or may infect result in no refund at all.
If you decide that your product has a manufacturing fault, you must contact us and return the item for inspection.
All products must be returned in their original packaging, with original tags wherever possible including proof of purchase.
After evaluation, we will contact you with the reason for the fault and advise of the remedy under guarantee.
Remedy can include, repair, replacement or refund at our discretion.
However if the we determine that the circumstances for fault were related to misuse, general wear and tear, and or environmental factors, the store will advise that there are no grounds to claim under guarantee, and will offer a quote to have the goods repaired, or replaced.
Irrespective of what the type or severity of the product fault/ defect is, or what remedy is chosen, we have an obligation to comply with the Consumer Guarantees Act.
RETURNS / EXCHANGES ADDRESS:
To Hold & To Have
98 King Street, Buderim, Qld 4556 ABN : 11837495794 Ph: 07 5477 0561
07 5477 0561
Please ensure your return parcel is securely packaged and both sender’s address and online return address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.
ONLINE GIFT VOUCHERS
You can purchase an Online Gift Voucher via our website in Australian dollars (AUD), and send it instantly.
Simply select your chosen amount.Enter the recipients name, email address and add a personal message.
The Online Gift Voucher will then either be emailed to the buyer to print out or emailed to the recipient.
Our online Gift Vouchers are valid for 12 months from the date of purchase.
HOW TO REDEEM ONLINE GIFT VOUCHERS
Recipients using an Online Gift Voucher need to enter the Gift Voucher number, and name on checkout, and the amount will be deducted automatically from the cart including GST (after shipping costs are calculated).
ONLINE GIFT VOUCHERS TERMS & CONDITIONS
Our Online Gift Vouchers are valid for 12months from date of purchase.
Online Gift Vouchers cannot be redeemed for cash.
Online Gift Vouchers are non transferable.
We are not liable for delivery of an Online Gift Voucher to an incorrect or non-existent email address.
Promotional codes cannot be applied using an Online Gift Voucher.
If your order is less than the value of your Online Gift Voucher, the remaining balance will remain on the same Online Gift Voucher for future use.
If your order exceeds the value of your Online Gift Voucher, the additional amount must be paid with credit card / PayPal etc.
Returned items will be refunded as an Online Gift Voucher.
All remaining balances on your Online Gift Voucher past the valid date will be deemed invalid.
GST and or shipping is applicable on any products purchased with an Online Gift Voucher.